Smartplug Frequently Asked Questions
I think my Smartplug is faulty, what do I do?View Answer
If you believe your Smartplug is faulty, please contact our device support team on 0333 772 0489, who’ll be able to help you.
I don’t have 12V port?View Answer
Please call us if you believe you don’t have a 12V port. They’re not always in the most obvious places and we have location details for most vehicle makes and models.
I already have something installed in my 12V port, what do I do now?View Answer
It’s a requirement of the policy to install your 12V Smartplug, most newer cars have multiple 12V ports, but if you don’t, you’ll need to buy a 12V splitter from somewhere like Amazon, to allow both devices to work.
I have a 12V or OBD Port in my boot, can I use it?View Answer
Yes, if you think it’s less likely to be knocked or become distracting, then you can install it within your boot. Please make sure to check it periodically to ensure it’s not come loose.
Can I drive before I’ve fitted my Smartplug?View Answer
Yes, you can drive as soon as your cover starts but you do need to make sure you fit your Smartplug within seven days of purchasing your Smartdriverclub Insurance policy. For windscreen Smartplugs, you will need to have paired the Smartplug to your phone and enabled location services within 7 days of purchase.
Will the Smartplug affect the performance or warranty on my car?View Answer
No. none of our Smartplugs will effect your manufacturer or dealer warranty and is manufactured in such a way as to ensure it doesn’t interfere with your car’s performance.
Our 12V Smartplug draws a minimal amount of power from the 12V port, less than a satnav or mobile phone would.
The OBD Smartplug uses the vehicles OBD port for power and is not configured to access any of the vehicles gateways to read data from the vehicle.
Your Windscreen Smartplug is no different to a suction based phone holder or old style tax disc.
What happens if the Smartplug falls out or I unplug it?View Answer
Please do not unplug your plug; by doing so you will no longer be entitled to, or be able to view, the benefits of being a member of the club and your insurance policy may be cancelled or deemed invalid. If your plug falls out, please simply reinstall the plug and we will start collecting data again immediately.
How do I know the plug is working?View Answer
You can see that the plug is working as data will be appearing on the SDCI app or website. If we notice that your plug is not sending data for more than 48 hours or if your Smartplug has been unplugged/become loose, we will call you to see if there is a problem or the plug has been disconnected in error.
Where do I put the plug in my car?View Answer
Depending on the Make and Model of your vehicle, you will receive one of three types of plugs we provide.
12V Smartplugs should be plugged into your cars 12V port (Old cigarette lighter socket) and then fastened to the vehicles carpet, out of the way so it can’t be knocked.
OBD devices need to be installed into your cars OBD port. This is the port your mechanic uses to read vehicle faults. If you’re struggling to find this, please call us on 0333 772 0489
Windscreen Smartplugs should be stuck to the vehicles windscreen and paired with your SDCI app. We’ve included a handy set up wizard as part of your app.
What is Smartplug?View Answer
A Smartplug is a small device that fits discreetly into your car and allows us to provide you with free theft tracking and accident assistance, whilst providing us with the data we need to help you achieve 40% off your renewal.
If you recently purchased a Smartdriverclub Insurance policy, a Smartplug will be on its way to you in the post. In order to receive all the great benefits and services that we offer you must make sure you fit your Smartplug within seven days of purchasing your Smartdriverclub Insurance policy. Failure to do so will result in cancellation of your Smartdriverclub Insurance policy.
We use several types of plug dependent on your vehicle and your insurers requirements:
This device simply plugs into your 12v Charger Port and the device is tucked away in one of our two preferred locations
This device goes into the “on-board diagnostic (OBD)” port, which is usually found within the driver or passenger footwell. Manufacturers tend to place the OBD port in a variety of areas within the car’s cockpit. You can find the location of your own OBD by searching on Google or call us on 0333 772 0489 and we’ll be able to help you.
This is our smallest device, simply peel of the back strip and stick it to the inside of your cars windscreen, either where you used to put a tax disc or behind your rear view mirror (If it can fit).
You’ll need to have the SDCI app installed to pair your device with your phones blue tooth.