Popular Frequently Asked Questions
How do I cancel auto renewal?View Answer
If we have told you we will automatically renew your policy and you do not want it to be renewed then please follow one of the below options.
– Email us at firstname.lastname@example.org
– Call us on 0330 0417 000 + 5
Our rates can change on a daily basis so if you’ve found a better then give us call and we can discuss your renewal price further
Will the police be told if I speed?View Answer
No, we will never share your data with the police unless we are issued a court summons to do so. However, it should be noted the device is not home office approved and cannot be relied upon to provide information of the accuracy that the courts would require.
What if I don’t have a Smartphone or don’t want to use an app?View Answer
You can also view all your information on the Viewpoint web portal and you can use the link in the welcome email to access the portal. Please be advised that it is a condition of the policy for Windscreen Smartplug users to install the SDCI app and keep Bluetooth and locations services turned on.
Can I drive any car?View Answer
Not automatically, the majority of Comprehensive policies no longer include this as standard.
Your certificate of Motor Insurance will tell you if this included in your policy.
If I buy a new car, how do I change my insurance to my new car?View Answer
If you buy a new car please call our service centre on 0330 041 7000 with the registration, make and model of your vehicle. Please be aware an additional premium may be payable.
Do you cover cars with modifications?View Answer
It depends on the type of modifications. Please disclose any modifications when you complete your quote and we will confirm if we can provide cover for your car.
Please note, some minor modifications such as tinted rear windows may not quote, but we may be able to cover you, by excluding those modifications from your cover. If your quote is declined when adding modifications, please call us on 0330 041 7000 to see if we can help.
Can I drive before I’ve fitted my Smartplug?View Answer
Yes, you can drive as soon as your cover starts but you do need to make sure you fit your Smartplug within seven days of purchasing your Smartdriverclub Insurance policy. For windscreen Smartplugs, you will need to have paired the Smartplug to your phone and enabled location services within 7 days of purchase.
Will the Smartplug affect the performance or warranty on my car?View Answer
No. none of our Smartplugs will effect your manufacturer or dealer warranty and is manufactured in such a way as to ensure it doesn’t interfere with your car’s performance.
Our 12V Smartplug draws a minimal amount of power from the 12V port, less than a satnav or mobile phone would.
The OBD Smartplug uses the vehicles OBD port for power and is not configured to access any of the vehicles gateways to read data from the vehicle.
Your Windscreen Smartplug is no different to a suction based phone holder or old style tax disc.