Insurance Policy Frequently Asked Questions
How do I cancel auto renewal?
View AnswerIf we have told you we will automatically renew your policy and you do not want it to be renewed then please follow one of the below options.
– Email us at service@sdci.co.uk
– Call us on 0330 0417 000 + 5
Our rates can change on a daily basis so if you’ve found a better then give us call and we can discuss your renewal price further
Can you send me proof of my No Claims Discount (NCD)?
View AnswerIf you have received your renewal documents, your NCD will be stated on the forms; NCD can only be issued when a full year has been completed. If you have cancelled your policy part way through the year, please use the NCD certificate supplied by your previous insurer.
What happens if I cancel my policy?
View AnswerAs long as you’ve not made a claim or no claim has been made against you, we will calculate how much of your insurance you have used and deduct this from any payments made along with any applicable fees. Fees will vary by insurer, the length of time you’ve had your policy and whether a Smartplug has been issued and returned.
What happens if I lose my insurance certificate?
View AnswerAll of your documents can be found in your SDCI app. You can request another copy of your certificate electronically from us by calling our service centre – there will be a charge of £10 for this service.
Am I covered to drive my car abroad?
View AnswerYou are covered in Europe for a maximum of 30 days per policy term*
* Terms, conditions and exclusions may apply
Can I temporarily add a driver to my car insurance?
View AnswerNo, we do not allow temporary drivers to be added; however, you can add a driver permanently at any time, subject to your insurer accepting their risk details.
Is my windscreen covered?
View AnswerYes – subject to your policy excess and Comprehensive cover only
Can I drive any car?
View AnswerNot automatically, the majority of Comprehensive policies no longer include this as standard.
Your certificate of Motor Insurance will tell you if this included in your policy.
If I buy a new car, how do I change my insurance to my new car?
View AnswerIf you buy a new car please call our service centre on 0330 041 7000 with the registration, make and model of your vehicle. Please be aware an additional premium may be payable.
What do I need to do if I need to make a change to my details?
View AnswerPlease call our service line on 0330 041 7000 and we will amend your details accordingly. Should any changes involve a change of premium this will be advised at the time of your call.