Smartdriverclub App Frequently Asked Questions
Who has access to my information?View Answer
Our customers’ safety and security of data is paramount and we take a wide approach to secure in-vehicle and connected vehicle systems, and to monitor and detect security threats including hacking.
Smart Driver Insurance Services and Smart Driver Club will not sell, license or share information, that individually identifies our customers or people using our services, with others who are not performing work on behalf of Smart Driver Club Insurance Services, without the consent of the person whose information will be shared, unless we are required or permitted to do so by law.
What are you doing with my data?View Answer
What data are you collecting?View Answer
Smartdriverclub collects data that you share with us to bring your Smartdriverclub services to you. This includes customer information (such as your name, address and email), security information (such as emergency contacts), vehicle data (such as odometer data, (mileage), tyre pressure*, oil life*, fuel levels and diagnostics*) and vehicle location (to provide stolen vehicle assistance and emergency services).
*for select Motor dealership customers only. This feature is not available to most customers.
What if I don’t have a Smartphone or don’t want to use an app?View Answer
You can also view all your information on the Viewpoint web portal and you can use the link in the welcome email to access the portal. Please be advised that it is a condition of the policy for Windscreen Smartplug users to install the SDCI app and keep Bluetooth and locations services turned on.
Why are my journeys not showing?View Answer
If you have only recently become a member it can take a few days from when the plug has been put into your car to start receiving data. If after five days you are still not seeing data on your application please call our helpdesk on 0330 7720489.
How much data usage will the app use?View Answer
The app uses a minimal amount of data for 12V and OBD Smartplugs as it’s only displaying data.
Windscreen Smartplug app users will use a little more data, the equivalent of playing a few songs from a cloud account or music subscription each month.
Windscreen Smartplug users will have the option to “Allow Wi-Fi uploads” misimising data usage further, but please be advised, this will significantly reduce our speed of response should you be involved in an accident.
Where can I download the app?View Answer
The link for the application will be sent to you via email. Once you click on the link you will be asked to choose a password.
Why should I download the Smartphone Application (app)?View Answer
The SDCI app is your link to all your driving data and policy benefits. It’s also how we’ll communicate with you. If we’ve sent you’re a Windscreen Smartplug, then installing the app and enabling Bluetooth and location services is a requirement of your policy. Your policy could be cancelled if this isn’t done.
What is the SDCI app/online dashboard?View Answer
Viewpoint is the name of the Smartphone Application (app) and online web portal we give you to access your services. It contains most of the data we collect for you in an easy to understand format. It’s also where we’ll send all of your policy documents and any correspondence including cancellation warnings.