Complaints & Feedback

We’re always looking for ways to improve our customer service. If you’ve had a less than satisfactory experience, then we’d like to hear about it. Please use one of the options below.

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If you have had an issue or excellent service with your insurance we would love to hear about it.

Fill out the form below, if the probelem involved a member of our call centre team, if you could either provide the name of the representative or the time the call was made and the number you called on that will help us trace the call and see what happened during the phone call. You can also call or email us directly on 0330 041 7000 or complaints@insurancefactory.co.uk

Fill out the form below

Important: we hope to resolve complaints with 24 hours of receiving them. However it can take longer.

Our complaints process

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You can call 0330 041 7000 or email us at complaints@insurancefactory.co.uk to raise any concerns you have with us.

Step 2

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Great - 3.9/5

Our ratings don’t lie, we pride ourselves on providing the best policy for the smartest drivers.

Have you had an accident and need to make a claim?